How can we help you?

Referrals

Where do I find my referral link?

Profile menu > Referrals, or the "Refer a friend" button at the bottom of the sidebar. The page also shows how many...

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Rsvps

Where do I see who is coming?

The RSVPs page shows Expected headcount (coming plus plus-ones), a replied percentage bar, and counts for Coming, Maybe, Not coming and No...

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Why does the RSVPs page show "Nothing to RSVP to yet"?

Guests can only reply to schedule items that have RSVPs turned on. Open the Schedule and switch RSVPs on.

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Guests

Where is each household's RSVP link?

At the bottom of each household on the Guests page. It is a personal, unguessable link, and guests need no account to...

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Custom Domain

Which domains are rejected?

IP addresses, anything that isn't a plain hostname, and any address on mychagiga.com itself.

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Why is the Domain page locked?

Custom domains are part of the Simcha plan.

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Notifications

Which emails can I turn on or off?

Profile > Notifications has toggle switches for: Guest replies (a daily summary of RSVPs), Invitation and text results (when a send finishes,...

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Invitations (Email)

Which merge fields can I use?

Guest details such as the first name are filled in for each guest, for example {{first_name|friend}} in the subject or body, where...

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Why can't I send yet?

Sending needs a paid plan for the event, send permission on your role, and guest-list recipients within your plan or approved. A...

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Billing, Cards & Wallet

Who can buy plans and see billing?

Owners, plus custom members who were given the "Buy plans and see receipts" permission. Editors and viewers can't buy plans or open...

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Why was my wallet charged or credited?

Open Wallet > Activity. Each line says why: a top-up, an auto-recharge, an AI build, a refund of an unused AI hold,...

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Team & Roles

Who can open the Team page?

Only owners (the team.manage permission). Everyone else is shown nothing there.

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Privacy & Data

Who can see my guest data?

Only the members of your account, according to their roles. Every query is scoped to your account and tested for isolation. Guest...

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Text Messages

Who gets the text?

Choose "Everyone with a phone number" or "Only households that haven't replied". Add phone numbers on the Guests page.

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Events

Why can't I open my new event's pages until I pick a plan?

Each event is unlocked by buying a plan for it. Until then only the Plan page opens (plus archive and delete), and...

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Seating

Why can't I open the Seating page?

Seating charts are part of the Simcha plan.

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Registry & Photos

Why can't I see Photos?

The photo gallery is part of the Simcha plan.

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Creative Lab & Studio

Why does it say every design spot is used?

The event has reached its Creative Lab cap. Delete a design you no longer need or upgrade the plan.

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Website Builder

Why is the Website page locked?

The event website is a plan feature. Oneg includes email invitations and RSVPs only. Upgrade to L’Chaim or Simcha from the event's...

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