How can we help you?

Getting Started & Sign-In

I forgot my password. How do I reset it?

On the sign-in page choose the forgot-password link, enter your email and submit. You will get an email with a link to...

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My account says "Account suspended". What now?

A suspended account cannot be used until MyChagiga support reactivates it. The page tells you to contact support. Email [email protected] or submit...

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Profile & Security

I lost my phone with my authenticator app.

Contact support at [email protected] from the email on your account so we can verify you and reset two-step sign-in.

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For Guests

I received an invitation. How do I reply?

Open the RSVP link in your invitation (a button or link in the email or text). Choose whether you're coming to each...

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The website says it isn't published.

The hosts are still working on it. Ask them for an update; once they publish, the same link works.

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Plans & Pricing

I started checkout but didn't finish. Will I be charged?

No. A checkout that is never paid stays pending and is later marked abandoned. You may get one follow-up email reminding you...

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I was given a complimentary plan. How does that work?

MyChagiga can grant a partner account a plan for free (for example to community leaders and beta testers). New events on that...

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Is there a free tier?

Creating an account is free and you can explore the read-only Sample event at no cost. Each of your own events needs...

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Notifications

I'm not getting RSVP emails.

Check Profile > Notifications and make sure Guest replies is on, then check spam. RSVP replies are summarised once a day; open...

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Text Messages

I'm running low on text credits.

You get a bell notification and an email (if Text credits running low is on) before an event runs out. Add more...

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Privacy & Data

Is my payment information safe?

Payments are handled by Stripe; MyChagiga never sees or stores full card numbers. Secrets are stored encrypted.

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Custom Domain

My domain says "Waiting for DNS".

DNS changes can take from minutes to a few hours. Make sure both records are entered exactly as shown, with no extra...

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Referrals

My friend signed up but I didn't get the reward.

The reward is paid only after their first paid event plan, and only if they used your link or code when signing...

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Seating

My seating changes disappeared.

Changes aren't saved until you press Save seating; an "Unsaved changes" label shows until then. Reloading the page restores your last saved...

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Shabbat & Yom Tov

My send went out later than I scheduled.

It probably fell within a Shabbat or yom tov hold, or into the next allowed time. Check the event's time zone and...

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Website Builder

My Website page says "Set your brand first".

The site is generated from your event type and brand, so pick colors, font and template on the event Overview first. Then...

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Team & Roles

The invited person didn't get their email.

Ask them to check spam, then try inviting again (invites are limited to 10 per hour). If it still fails, send us...

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What are co-hosts?

A co-host is a team member you invite (a spouse, parent or planner) to help with the event, usually as an editor....

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Reminders

What are automatic reminders?

Rules that email your guests a set number of days before the event so you don't have to remember. They're available on...

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Invitations (Email)

What are personalized cards?

If your design has a guest's name on it, Prepare personalized cards creates a card for each recipient so every email shows...

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