How can we help you?

Rsvps

A guest told me their answer by phone. Can I record it?

Yes. Open "Record a reply" under their name (or "Change reply"), choose the answer, plus-ones and meal, and Save. You can also...

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Can guests change their answer?

Yes. The confirmation says they can come back to the same link to change their reply.

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Can I export RSVP results?

Yes, press Export CSV on the RSVPs page. It's useful for caterers and venues.

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Reminders

A reminder didn't send.

Reminders skip when the event has no date, the event is archived, nobody is left to remind, the guest list has grown...

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Shabbat & Yom Tov

Are Hebrew dates and parsha shown?

Yes. The Hebrew date appears next to the English date when you pick one, on your website and in invitations. For a...

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Help, Training & Support

Are there tutorials?

Yes. Profile menu > Training has short guided tours that highlight each part of the screen: Getting around, Planning an event start...

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Events

Can an editor or viewer create or delete events?

Editors can create, archive and delete events. Viewers can only look. Custom members can be given the "Create, archive and delete events"...

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For Guests

Can I add a plus-one?

Only if the hosts allowed it. The form shows "Additional guests you're bringing (up to N)" and a field for their names.

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Can I change my answer?

Yes. Open the same link again and send a new reply.

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Kibbudim

Can I add my own honors?

Yes. Use "Add your own honor" or tap one of the suggested honors (for example Candy Throwing, Kiddush, Host's welcome) to add...

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Getting Started & Sign-In

Can I belong to more than one account?

Yes. If you were invited onto another family's account as well as having your own, the profile menu offers an option to...

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Event Details & Brand

Can I change my website address?

Yes, from the Website card on the Overview or the Website page ("Change web address"). Your address looks like yourname.mychagiga.com. To avoid...

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Custom Domain

Can I change or remove my domain?

Yes. Press the pencil icon beside the domain to change it, or Remove to disconnect it from your website. Each event uses...

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Plans & Pricing

Can I downgrade or lose my data if I hit a limit?

Limits never delete anything. If you are over a cap (for example designs in the Creative Lab), existing items stay; you just...

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Can I get a refund?

Contact support at [email protected] or submit a ticket with the event and purchase details. Refunds are handled by our team. When a...

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Creative Lab & Studio

Can I edit an uploaded picture?

Yes. In the Studio, choose an event under "Edit in Creative Lab" to design on top of a PNG or JPEG. It...

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Sample Event

Can I edit the Sample event?

No. Create your own event to build things for real.

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Guests

Can I export my guest list?

Yes, press Export CSV at the top of the Guests page.

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Privacy & Data

Can I export or delete my data?

You can export your guest list and RSVPs as CSV any time. To delete an event use Delete event (events with payments...

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Team & Roles

Can I limit someone to certain events?

No. Roles apply to the whole family account, not to individual events.

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